Frequently Asked Questions
Straight answers on sizing, delivery, returns and looking after your gear.
Which boxing gloves (oz) should I buy?
The ounce (oz) number is the weight and padding of the glove. As a general guide:
- 8 to 10 oz: light, fast training and pad work, and a good fit for smaller hands.
- 12 oz: all-round gym use, bag work and pad work.
- 14 to 16 oz: sparring. The heavier the glove, the more padding for you and your partner.
Not sure what to pick? Choose 16 oz if you plan to spar, and 12 oz for everyday bag and pad training. Each product page lists the oz sizes available for that pair, and you can message us your weight and training style for a quick recommendation.
What size should I order?
Start with the size chart on the product page, or open our Size Guide for measuring tips. Then:
- BJJ gi: match your height and weight to the chart. If you fall between two sizes, take the bigger one.
- Headguards: measure around your head, just above the eyebrows, and compare it with the chart.
- Motorcycle jackets: measure around the fullest part of your chest. Leather has very little stretch, so go up a size if in doubt.
- Motorcycle gloves: measure around your palm, not including the thumb.
Still unsure? Send us your height, weight and measurements on the contact page and we'll tell you which size to pick before you pay.
How do I look after my gear?
A few simple habits make your gear last much longer. Always check the care label on your product first, then:
- Boxing gloves: open them up and let them air dry after every session. Keep them out of a closed gym bag, and away from direct heat or sunlight.
- BJJ gi: wash it inside out in cool water and hang it to dry. High heat can shrink it.
- Headguards: wipe them down after use and let them dry fully before packing.
- Leather jackets and gloves: clean with a soft, slightly damp cloth, dry them away from heaters, and use a leather conditioner now and then.
When will my order arrive?
We ship worldwide, and your wait is made up of two parts:
- Preparation: 4 to 6 business days while we inspect and pack your order.
- Delivery: 4 to 6 business days to the UK and Europe, and 6 to 9 business days to the USA and the rest of the world.
In total, most orders reach you in about 8 to 15 business days. The shipping cost for your country is shown at checkout before you pay.
Some countries charge import duties or taxes when a parcel arrives. These are set by your customs office and paid by the customer, and customs checks can add a few days. More details are on our Shipping Policy page.
Where can I follow my parcel?
When your order leaves us, you'll get an email with a tracking number. Click the link in that email, or paste the number on the courier's website, to see your parcel's progress. You can also use our Track Order page.
No email yet? Look in your spam folder, then contact us with your order number and we'll check it for you.
What if the size or fit isn't right?
You can send it back within 14 days of delivery for a refund or an exchange, as long as it is unused, unworn and in its original packaging.
- Contact us with your order number and tell us whether you'd like a refund or a different size.
- We'll reply with return instructions.
- When your item reaches us and passes a quick check, we process your refund or exchange within 5 to 10 business days.
To avoid a return altogether, ask us about sizing before you order. Full terms are on our Refund Policy page.
My parcel arrived damaged or wrong. What now?
Sorry about that, and we'll make it right. As soon as you open the parcel, contact us and send:
- Your order number
- Clear photos of the item and its packaging
- A short note on what is wrong
If the item is damaged, faulty or not what you ordered, we'll arrange a replacement or a refund.
I made a mistake in my order. Can I fix it?
Yes, if you reach out within 24 hours of placing the order. We can change the size, colour or delivery address, or cancel the order. After 24 hours your gear is already being prepared, so changes are no longer possible.
Message us straight away through the contact page with your order number and what you'd like changed.
Can my gym or team get a better price?
Yes. Kitting out a gym, club, team or event with gloves, headguards, gis or jackets? The bigger the order, the better the price we can offer.
Tell us what you need, the sizes and the quantity through our contact page, and we'll send back a quote.
How do I reach Vaxon Gear?
We're happy to help with sizing, orders or anything else:
- 📧 Email — info@vaxongear.com
- 📩 Contact Page
We usually answer within 12 to 24 business hours. Adding your order number to your message helps us reply faster.
Need a hand?
Message Our Team